Your Responsibilities
As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include:
Lead Pricing Strategy & Execution :
- Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns.
- Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals.
- Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks.
Market & Competitive Analysis :
- Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments.
- Develop segmentation strategies based on city dynamics, user behavior, and demand patterns.
Customer Experience and Cross-Functional Collaboration:
- Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers.
- Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.
[Qualification]
The Successful Applicant Will Have
Experience :
1–4 years of experience in strategy & operations, revenue management, business analytics, or related roles.
Technical Skills :
- Proficiency in MS Excel and SQL for data extraction/analysis.
- Familiarity with Python for automation or advanced analytics is a strong plus (or high willingness to learn).
Soft Skills :
- Strong problem-solving skills and ability to translate data into actionable business strategies.
- Entrepreneurial mindset with a hands-on, results-driven approach.
Education & Traits :
- Bachelor’s/Master’s degree in Business, Economics, Mathematics, Engineering, or a related quantitative field.
- Fluency in English (written and oral) for daily collaboration with global teams.

- Adaptability to thrive in a fast-paced, ambiguous environment.